Refund Policy

The refund policy for shared hosting plans allows for a full refund within the first 7 days if there are technical difficulties with our server, if a promised feature is missing, or if there is another server error that we are unable to resolve. If you cancel within 7 days, the refund will only cover the shared hosting service, as most add-on products such as domains are not eligible for a money-back guarantee. In the case of a free domain, a non-refundable domain name registration fee will be deducted from the refund if cancelled within 7 days. PIMOHOST does not provide refunds for shared or reseller hosting cancellations made after 7 days, and changes of mind are not allowed within 7 days. There are no partial or full refunds for monthly services such as VPS/Dedicated servers, but if you have subscribed to these services for more than a month, you will receive a full refund for any unused period. Additionally, there are no refunds for web services such as web design and development, web templates and themes, technical support, and so on.

Here's how our refund process works:

1. Contact Us:Please contact our customer support team at support@pimohost.com within 7 days from the date of your purchase.
2. Provide Details: When reaching out to us, please provide your order details, including the order number and a brief explanation of why you are requesting a refund.
3. Processing: Our team will review your request and, if eligible, will process the refund as quickly as possible.
4. Refund Issued: You will receive the refund through the same payment method you used for the original purchase.

We strive to make the refund process as smooth and efficient as possible to ensure your satisfaction.

In case you have any questions or need further assistance, please feel free to contact our customer support team. We are here to help!

Thank you for choosing our products. Your satisfaction is our priority.